Lot was full despite paid reservation – SpotHero: #1 Rated Parking App Review

Brooklyn lot was full despite paid reservation. I called SpotHero but the lady simply said that she can’t do anything about it except find another lot. That ended being unacceptably far away, plus SpotHero wouldn’t give me anything in return—no compensation, no partial refund, no coupon. Nothing. Only when I refused to move my car (it was blocking the entrance/exit) did the parking attendant finally give in and take the car. He scanned the SpotHero reservation QR code no problem, so I know it was in their system all along. What’s the point of reserving if SpotHero can’t guarantee the reservation?
Review by Adrian & Rebecca on SpotHero: #1 Rated Parking App.