Customer support is AWFUL - account hacked. No help at all – Facebook Review

If I could give zero stars I would. My Facebook was deactivated for the longest time but I had messenger activated so I could participate in several group chats. Anyways, my account got hacked at 2am one night and I was receiving emails about my password being changed, my email, etc. Then when I click on the button that said “click here if it wasn’t you who made this change” it took me to a page where I could try to recover my account. It was too late. They already changed all my info within 2 mins. Now I took screenshots of all this happening and sent it to the Facebook support team to resolve this issue and get my account back. THEY LITERALLY DIDNT EVEN REPLY!!!! How are you going to have a company that has users with a ridiculous amount of private info and then not help them when their account gets hacked? This is absolutely absurd. I will never be an advocate of this crappy crappy company every again. Goodbye Instagram, goodbye WhatsApp, and anything else affiliated with Facebook
Review by mozwrella on Facebook.