Poor communication in an emergency – Vivint Review

Incredibly poor communication in an emergency. An incident happened at our home and the alarm was triggered. I was away from the home, and when vivint support contacted me I confirmed I wanted to police dispatched to check on my husband, nothing happened. I later received a record of the support ticket, and vivint was unable to get in contact with the police, but never called me back to confirm this. I would not trust this system with an actual emergency. You are better off with a self managed system.
Review by js27 on Vivint.