Disappointing – FreeStyle Libre 2 - US Review

This new software does not permit the use of the factory reader with an iPhone or with more than one iPhone. To switch from using the factory reader to an iPhone or vice versa, the sensor in use must be discarded, and a new sensor must be installed and initialized for one hour or more. There does not appear to be a way to synchronize data between a factory reader and an iPhone or the Cloud. Consequently, changing readers interrupts calculation of cumulative data and charts. These were not limitations of the previous sensor and reader versions. The maker falsely advertised compatibility of version 2 of the sensor with the iPhone for many months, probably to prevent the public from considering alternative brands. Immediately upon attempting to use the current software, I was blasted with warnings about unproven compatibility with the current iOS. These are my reasons for the low rating and the review title, “Disappointing.” Additional. The above remains true. In addition, the software for the iPhone 12/iOS 5.0.1 works poorly. Connection with the sensor is lost several times per day, even though the phone is in my shirt pocket or on the desk in front of me. These disconnects are announced by a shrill alarm that cannot be put in silent or vibrate only mode, reduced in volume, or replaced by another sound. This is unacceptable, disruptive, embarrassing, and compromises my privacy. I dread flying with this problem. The next measurement also usually fails as a Scan Error. The stupidity of Medicare and continuous monitors is another aggravation. Their rules required me to get new prescriptions for reader and sensors, even though I already had bought a reader and had a smart phone. That’s $75 out of my pocket wasted for a second reader that I didn’t need or want. 1/22/22 Update There still have been no fixes to this badly designed, malfunctioning software. How can you trust software to warn you of highs or lows when it often times loses its connections several times an hour? Why did FDA approve the software, and why haven’t they rescinded approval with its faults?
Review by Divr82 on FreeStyle Libre 2 - US.