Can’t fix address issues – Uber Eats: Food Delivery Review

BLUF: Uber’s system directs drivers to a neighboring estate to the middle of a field rather than down our road and too our house. My wife and I utilize Uber eats frequently. We have had an issue since we moved into a new house last November. We live next to a historic estate that is currently undergoing renovations. For some reason, very order is directed down the lengthy drive way of what is literally the old servants entrance whereupon the Uber GPS then attempts to get the delivery drivers to drive across a field to reach our house … our house that is actually on a road on the Uber map. We had been able to flag down drivers in the past. Inevitably, we got a driver who blew us off, ignored directions on the order, failed to contact us, and refused to answer our calls. Uber also,made changes that make it impossible to contact customer service while this is happening. By the time we got confirmation that the driver had dumped the food somewhere on a house under construction, the food had been left out in frigid weather so long it was no longer edible. To Uber’s credit they refunded the order. To their detriment, they then began solving the map issue without diagnosing the problem. Apparently, we entered our address wrong? We are too stupid to know our address, even though the initial note and account confirm them address. It’s gone down hill from there. No matter how many times my wife and I point out that we have tried all the trouble shooting steps or that it is not specific to either of our devices and that we have separate accounts, Uber insists that we keep repeating steps that have had, and continue you have zero effect on the problem. The latest? Just keep, jiggling the drop pin (like we have done dozens of times already) and eventually … maybe … the food won’t be directed to the middle of a field on a historical estate? We clearly need something more than being told to jangle a pin. And when jangling the pin doesn’t work … jangle the pin some more (as if the food going to a field rather than a house is something we caused?). Fifteen responses later, no one has even bothered to ask,is what we have tried, nor do they read it when we send it before offering a bromide solution disconnected from what we send them.
Review by gree0232 on Uber Eats: Food Delivery.