Use Grub Hub better customer experience – Uber Eats: Food Delivery Review

I’ve used Uber eats for years and today was the day I finallly uninstalled the app. I was a frequent user of 1-2 times a week. Today I ordered for priority delivery and was charged $1.89 for the food to be delivered in 40-50 mins. After I placed the order the delivery time jumped to 80mins. I had a work meeting and wasn’t going to be able to get my food that was left outside. I tried to contact support twice asking for a refund of priority delivery charge since was going to take so long and I no longer needed it. The first agent Sochin ended the chat telling me nothing he could do. The second agent told me that they could do something I just had to wait for food to be delivered. I waited and contacted support for a third time when they told me there’s nothing they can do on there end because of their system. I asked them what kind of business model is this. I wasn’t asking for the refund on the food just the $1.89 charge for priority delivery. I’ve never asked for a refund previously in my years as a customer. Anyways use if you want but I’m no longer a customer. Yes I know this is petty but this is the worst customer experience I’ve had with anything in a long time!
Review by FrostMyCupcakes on Uber Eats: Food Delivery.