Horrible Customer Service – Uber Eats: Food Delivery Review

I’ve never had a more infuriating experience with customer service than I’ve had with Uber. They toss you around from person to person with each reply you send. They say the same thing over and over. I just don’t get it. Here’s the situation: I had $22.03 in Uber cash. I paid the remaining on my Amex on Apple Pay. The total for my order (including $4 tip) was $33.21. That leaves $11.18 to be charged to Apple Pay. I get an email saying I owe the $4 tip, but what confused me is they charged my Amex. I had gone back and forth with multiple people trying to explain the situation and even provided photos of my statement showing that it was paid. Then after the third response they tell me I owe $7.18. I’m like okay, what? I thought it was $4 this entire time and suddenly it’s $7.18. Then I think to myself they both add to the $11.18 that was SUCCESSFULLY charged to my Amex. I send photos of my statements again telling them to please let me speak to a supervisor and they tell me that I’ve gone the highest I can go. I’m most likely going to report this to the better business bureau if it doesn’t get resolved, because this is just ridiculous at this point. I know it’s just $4 but at the same time, I’ve paid what I’ve had to pay according to my bank statements. Hoping that by posting this review, I‘ll catch someone’s attention to help me resolve this.
Review by FaithAngelicaaaaA on Uber Eats: Food Delivery.