Terrible – Uber Eats: Food Delivery Review

Ubereats doesn’t take any responsibility for their service. They put all the blame on their drivers, despite the fact that they are ultimately the company providing a service. Their app indicates that part of their service is consumers will be notified when the food is delivered. They don’t stand by this claim when it doesn’t happen. I had an order delivered and wasn’t notified that it had been delivered. I live on a house; it’s not as if the driver had to go to a commercial building or anything. I didn’t find out it had been delivered until I went and checked. The food has been sitting out for half an hour. The coffee was cold, and the warmed pastries were cold and dry. I told Ubereats that I wanted my money back and they refused. Just put all the blame on the driver. The company needs to stand by their service and train the driver. They suggested that I leave feedback so the driver can learn. Ummm… no. The company should be held responsible for inept employees, not the customer.
Review by Harried Mother on Uber Eats: Food Delivery.