Great idea but poor execution & awful customer service – Here Comes the Bus Review

App is not reliable. Sometimes it works, sometimes it doesn’t. Since returning from Winter Break it does not work at all. Zero function at all. When I emailed customer service, I received a brief unhelpful reply that did not even answer my original question: “Thank you for contacting Here Comes the Bus. Please contact your student's Transportation Department for the bus and stop information. They will be able to help you.” Huh?! Not only was that NOT my question (I never said I needed that info, I said the app stopped working), the agent’s email reply actually displayed the metadata that contained all of that exact bus & stop information. SMH. Awful customer service for a non-functioning app.
Review by D in NYC on Here Comes the Bus.