Really bad experience – Rent the Runway (RTR) Review

I rented two dresses for an event- my first time getting a sitter and going out since covid- and the dresses never showed up. They were lost in the mail and when I reached out to find out where they were (they didn’t loop in with me) the lady just told me they were lost and they’d give me a 20% discount on a future order. So I didn’t have a dress for this event. I had been so excited to get dolled up and the customer service and experience was awful. She just told me not to worry as they wouldn’t charge me. Really disappointing. I wish I could say that was my first negative experience, but I just keep trying. Lesson learned.
Review by Marie Rose VR on Rent the Runway (RTR).