Scam!!! – SpotHero: #1 Rated Parking App Review

We used Spot Hero for the first time in NYC over the holidays. Made a reservation in midtown. When we got to the garage, they told me they were full and would not honor my reservation. Spot Hero had already charged my credit card for two nights for approximately $80 ($40 per night). I contacted them and they told me to find another garage. They would reimburse me the difference. I ended up using the valet at the hotel and paid $60 per night ($120 total). I sent them the receipt. Since they had already charged me $80. I expected them to reimburse me $120. Of course not! Instead, they credited my card the $80 and said they would apply the additional $40 to a future parking reservation. I will never see the $40 because I will never use them again. They lied to me about the reimbursement. I don’t deal with dishonest vendors. If they charge your card at the time you make a reservation, you expect the reservation to be honored. What’s the point, especially in midtown Manhattan. Thank you for the canned, uninspiring, and uncaring response to my review. I’m sure your response was truly sincere and heartfelt (not!)
Review by Dave&*( on SpotHero: #1 Rated Parking App.