Some flickering lights, but no Management, Leadership – My CenturyLink Review

It took me several days, wasting or consuming 5 to 6 hours every day on the phone or using the online “chat“ service to finally convince someone at Centurylink set my router had a faulty Wi-Fi component. I took another week of daily phone calls, wait times, and sometimes the customer support or tech-support simply disconnect the line as soon as it connects, but I finally found a friendly individual named Patrick in Guatemala who agreed to send me a new router plush modem Wi-Fi. What they sent me was the exact same modem that I had purchased from them six years ago. So I spent another two days trying to reach anybody with a high school education and can speak English and know anything about routers but that was a waste of time. I finally got through the chat function got some assistance or information on how to program the router myself, but I am incapable of doing that myself, not being a tech person or a coder. So again I wasted another three hours on a chat that was of no value. So I will have to keep trying to flag down random telephone repairmen, or COX internet installers, to persuade them to do some moon-lighting for CenturyLink. I don’t think I’m alone here in Phoenix because I have flagged down several Centurylink tech installers on the street, or when I see them parked near a coffee shop or a restaurant, and paid them $100 or more on the side to come over and look at my router or help me configure it. This month, they tell me they’re too busy and they could get into a lot of trouble if they’re caught. If being a customer of CenturyLink is like walking through a human cess pool with no shoes, imagine what it must be like working in a clown factory that has no visible, traceable executive management: no acting chairman or president, and most corporate officers in rehab. If this were India Telecom circa 1952, one can forgive this crumbling, aging and diseased beast.
Review by TinTin in the Desert on My CenturyLink.