Stuck at authentication screen – My Sprint Mobile Review

Ever since I upgraded to the iPhone 13 Pro Max months and months ago this app has not worked. Prior to finding reviews with others having the same issue I assumed it was a “me problem” I had given over 3 different work tickets and every time the CS reps say “we are working to fix it” that was months ago and this issue is still happening not just for myself but anyone who has upgraded their phones to the 13’s etc. You can’t get into the T-Mobile app because we are sprint customers and no one is doing anything to fix this. I have already caught T-Mobile throwing hidden charges on my account and I wouldn’t have seen it had I not of gotten on sprint’s website through the internet browser. How long can you guys continue to do this to us??? VERY INCONVENIENT AND SUSPICIOUS!
Review by Gabriela Michele on My Sprint Mobile.