Warning: Over charges, slow delivery, app mid-functions and terrible customer support – Rent the Runway (RTR) Review

I’ve been a faithful customer of RTR for years and recently started to encounter issues with my unlimited membership on what fees like a bi-weekly basis. RTR now requires that you swap shipments when using the unlimited service. Not only do shipments now take almost a week to arrive at your home, there a constant delays in the deliveries (causing me to miss my shipment for a beautiful vacay), the swap function regularly not work, but now my account has mysteriously increased from 4 slots to 7 slots, with an added cost of $100 a month. I reached out to a manager by email who has been shockingly totally dismissive of my real concerns about the overcharges and inability to actually get the clothes (which is pretty much the point of this exercise). Not sure what’s going on, but the service levels have gone from stellar to terrible. Consider yourself warned that somehow you may get charged $279/month for 21 slots but be unable to actually get the clothes.
Review by Kathy@2020 on Rent the Runway (RTR).