App is great, service is iffy – Rent the Runway (RTR) Review

I want to love RTR, but so many things piss me off about it! lol They just switched how they do returns, and even when I literally drop the return off at UPS the very same day I hit return in the app, they still put my account on hold and say they haven’t received my return. When I track the return, it always says arrived, but they lock my account for days while they process my return. it wasn’t that bad before they changed return carriers.. i would only get the account locked if I actually dropped it off late when they used fedex. I have also received multiple thin, dainty items on too big of hangers, so that the hangers leave stretch marks. I want to keep using this service instead of buying new, but they need to get their act together!
Review by Jpp6677425996 on Rent the Runway (RTR).