ADT is not standing behind their products – ADT Pulse ® Review

Last year, I called ADT to cancel service after over 5 years of being a customer and not seeing any improvement in the service yet increased prices yearly where my in initial $40 monthly had become over $70 per month. The customer service was trained well as the actually fooled me selling me more products eg stating that they can install cameras free of charge and just about $8 extra eg about $78/month and of course they use the scare tactics and convincing cameras are great tool to feel safer. They installed cameras it is over a year and they never work properly they go on and off then to reconnect I have to unplug and replug. I called couple of times they send technicians. They didn’t fix basically anything and were rudest people I have dealt with. They are working for a safety company but made me uncomfortable about safety of having them in my home. The last guy was fine but only thing he did was to reduce image quality so cameras stay connected that lasted again for 2 days before the on and off issues restarted again. I called to cancel again and I realized that I had actually bound myself into a 3 years contract when I was offered free camera installation so I have no choice than waiting 2022 and almost entire 2023 before I can get of this contract. They tried again selling ne lower price with another 3 to 5 years from this year. Knowing now the scam I said know. I told them they must stand behind their products and fix cameras. They blame cable company and claim they can not do anything about it yet they installed these dummy cameras and left me with several years of monthly payments for a useless system As soon as my contract is done in 2023 I will try ring or other no contract services
Review by free-tennis-player on ADT Pulse ®.