ADT is behind the Times! – ADT Pulse ® Review

Poor Camera Quality, poor motion detection with minimal capture. Alarm 911 response is worthless! We had an entry, we were not at home out of area, alarm went off, ADT called on one # in our list of three phone contacts. They left a message, then did NOTHING! Luckily, Im LE, and our neighborhood is full of cops, so we called one who happens to be the local Chief of Police and had them check. The point here, is the ADT failed to do what they were paid to do. They dropped the ball. Protect America is even worse! To get quality Alarm systems, you need industrial systems with redundancies and Armed Response! Those usually run a minimum of $4000.00 a month on up. The App only works half the time and is constantly failing. ADT is poor! I am a 28 year Police and Security contracting expert with 2 advanced Graduate degrees in Homeland Security. I know security, thus personally, I would never endorse ADT. They really need to update their quality control, camera systems, settings operations, emergency response operations, customer service (use people from the US who speak English and not overseas call centers) App settings and application profiles and finally some redundancies to ensure quality security for EVERY customer so they feel safe and their property is kept safe. Thieves know. FIX it ADT! Chief of Police (r)
Review by Chiefjessej on ADT Pulse ®.