Buyers Beware – Carvana: Buy/Sell Used Cars Review

I spoke with a customer service representative who was in the US and who was great. If not for this, I probably wouldn't have even tried to do a transaction, because I normally wouldn't trust some kind of giant national corporation to provide a trustworthy experience for something like purchasing a car. This turned out to be a pretty accurate instinct to have. Despite the great service that I got from her, I ended up canceling the transaction after getting to the very last step, because I just had a bad feeling after one specific thing along the way. When you select the warrantee option, the website makes it seem like you're getting a warranty for free, but then if you look at the very bottom of the block that says zero dollars you'll notice a little teeny bit of gray text that says e.g., "+ 2 months".If you're wondering if that means two extra months added to the loan, you would be correct. If they had just told me the price of the warranty or how much it would add each month, that would be one thing, but sneaking this in tiny text at the bottom and tricking people into thinking that they are getting a warranty for free it's pretty Shiesty and made me realize that I definitely could not trust this company with anything. Once I realized I couldn't trust anything they said, then I realized I probably wouldn't get the car when they told me I would get it, that they were probably more dings and scratches then listed, that I probably would have a problem using the warranty, that the car's miles might be wrong, etc., I mean after all once trust gone, all bets are off the table. To add to that, if I had left the default option on there, I would have been paying $1600 for a 12 month warranty, whereas when I changed it to five years and increased the miles to 90,000 the price did not change. Sounds like a great deal, except for all the people who accidentally left the default option on there. TBH $1600 for a five year warranty would be fine, but I have no longer trust this company or any of its vendors. But to make matters worse, I was told that you cannot even transfer the warranty, so you're paying a ton of money for a warrantee that you can't even sell with the car.
Review by wowsersman on Carvana: Buy/Sell Used Cars.