This app cheated me out of money – SpotHero: #1 Rated Parking App Review

I was part of a theatrical performance and needed a secured spot to park on the nights of my performances. I reserved a spot for the three nights of my shows at a local parking garage using this app. On the first night I was almost unable to use my reservation because there were no spots left in the. Garage when I arrived but someone luckily left before I drove away. The second night, I was unable to use my reservation because every single parking spot in the garage was taken. Why did I use this app if it can’t even guarantee me the spot that I paid for. So I was forced to leave the garage I had a reservation for and drive to a different one that charged me more money. So I was out the money I paid for my reservation, AND out the money for the new garage. The final night of my performance, I was luckily able to find a spot in the garage, however, when I went to drive home I waited for over 10 minutes with no one picking up on the call centers to give them my reservation code. There were 3 cars trying to exit as well and the people driving those vehicles were becoming irate. Eventually, after waiting for over 10 minutes with no response, I was forced to pay for my parking with the garage itself on top of my useless reservation. I am so mad at SpotHero, and I will never use this app again. I will also tell anyone and everyone to never bother with it. It ripped me off and I can only assume that it will rip off everyone else. If you have any sense of reason but have this app, delete it. And if you have never used this app before, keep it that way and skip it. SpotHero cheated me out of my money.
Review by MehToMeh on SpotHero: #1 Rated Parking App.