Worst service line ever – MyTeleMed Review

Do not use this company. There are many others out there that are much better. If you are an employee, there is no line for you to be able to reach a supervisor if there’s a problem with the app. I work day and night triage from Friday evening until Monday morning. I’m on call the entire time. As such, I have requested that they send a message and call me in case I am sleeping. They also promised an escalation system in case the call goes unanswered for a certain period of time. This weekend, there were never any calls from telemed, only messages. In addition-nothing was ever escalated. On Friday night I received a call in the middle of the night, they only sent one message, never called me, never escalated the message and the patient was not able to receive a call back until I found the message four hours later. I called telemed to make sure that the settings were correct, they promised me three times the supervisor would call me back. I sat on hold and waited for long periods of time each time I called to make the request. The last time I finally got a hold of a supervisor, she said she would submit a ticket to the research team. I said well when is this going to be fixed because it’s Saturday night and I do not want to miss any calls, and she said the research team won’t fix it until Monday. So I asked her if there was anything to make sure that telemed would call at night and she said it would be fixed Monday. Well on a Saturday night that doesn’t do much for patients calling in. Nothing was resolved.
Review by Nurse Triage on MyTeleMed.