MyTeleMed
| Category | Price | Seller | Device |
|---|---|---|---|
| Medical | Free | TeleMed Inc. | iPhone, iPad, iPod |
How does it work?
Patients call your dedicated number that reaches TeleMed answering service which is available 24/7/365. Doctors are notified by receiving messages in the app. Doctors can also contact customer service directly through the app via phone and e-mail.
Doctors that use the MyTeleMed app receive push notifications that notify them of a new patient message. The doctor can click on the notification and open the patient messages within the MyTeleMed app. The message will contain the severity of the message, message details, and call back information. Doctor’s comments and callbacks on messages are logged with the time and duration of the call and even provide an option to record the call.
For an extra layer of message delivery assurance, TeleMed creates a customized escalation procedure that repeats messages or calls you within timelines you set. If you cannot be reached, the call is escalated to others per your instructions. You can manage your escalation procedures through our website or by contacting a TeleMed service representative by phone.
In addition to unquestionable HIPAA compliance some of the MyTeleMed app’s benefits include:
• Messages reside on a web based server, accessed by your phone by distinct user name and password protection. Text messages reside on your phone- Mobile theft is a leading cause of HIPAA breaches.
• Complete Documentation From Message Origination To Call Back.
• Custom escalation based on message read or call back events.
• Make and save comments on the messages.
• Customize your new message alert modes, includes badge notification of new, unread messages.
• Your Office Number Shows On The Caller ID when making the call back. Don't worry about hiding your mobile number again.
• Access Customer Service 24/7 with a simple link from within the app.
Get Your Medical Practice or Hospital Started With the MyTeleMed App Today!
Reviews
Terrible
EMP103
Quite possibly one of the most glitchy messaging apps I have used. Messages disappear, messages are marked unread even after I read them, the app crashes frequently and the user interface is not great.
Difficult
Wendowen
When it works it great. I work Oncall as a nurse and we use this to triage incoming calls. The problem is it always crashes and won’t load and says my internet is down, which it’s not because I’m clearly using goggle and such. So I end up having to delete the app, reload it. It’s just a pain.
Nifty
codimason
I like the fact that this app hides my cell phone number when I return a call and the app is pretty easy to understand. I’m not a techy-type person and I don’t have any problem using it, the buttons are pretty obvious. The only thing that has come up is when I was once in a really bad cell service area, it didn’t notify me but that was ok because TeleMed knew that (I think because I hadn’t opened my message) and they called me with my message right away.
Glad I chose it
markmoorecanton
This app does what I wanted it to do . It works when I use it and the app is updated to keep it working . A lot better than my iPhone updates
Great for Staff
hobart's dad
This app works great for our office team. Let’s them easily get questions answered and the ease of the functionality allows even our most technologically inept employee to effortlessly use.
So much easier
legato2
This helps me call people back without them seeing my phone number. Easy to get messages then call people back. Saves so much of my time.
Worst service line ever
Nurse Triage
Do not use this company. There are many others out there that are much better. If you are an employee, there is no line for you to be able to reach a supervisor if there’s a problem with the app. I work day and night triage from Friday evening until Monday morning. I’m on call the entire time. As such, I have requested that they send a message and call me in case I am sleeping. They also promised an escalation system in case the call goes unanswered for a certain period of time. This weekend, there were never any calls from telemed, only messages. In addition-nothing was ever escalated. On Friday night I received a call in the middle of the night, they only sent one message, never called me, never escalated the message and the patient was not able to receive a call back until I found the message four hours later. I called telemed to make sure that the settings were correct, they promised me three times the supervisor would call me back. I sat on hold and waited for long periods of time each time I called to make the request. The last time I finally got a hold of a supervisor, she said she would submit a ticket to the research team. I said well when is this going to be fixed because it’s Saturday night and I do not want to miss any calls, and she said the research team won’t fix it until Monday. So I asked her if there was anything to make sure that telemed would call at night and she said it would be fixed Monday. Well on a Saturday night that doesn’t do much for patients calling in. Nothing was resolved.
Best medical messaging system around
humblepie77
There is no competition to this app. Seamless integration, brilliant push notifications, and ease of use. MyTeleMed is the only choice for medial answering and messaging solutions.
Ashrn
¡Ashley8!
This app is trash. It kicks you out constantly. It makes my job x1000 harder. I hope we change answering services soon and that’s 100% bc of this app.
