Easy to buy terrible customer service – Travelocity Hotels & Flights Review

Expedia makes it extremely easy to buy other people’s products and take money off of your credit card. They have no ability to change or support purchases of hotels and airline tickets I purchased. I need to adjust my plans and there customer service was frustrating and ineffectual. Long Wait times and endless processes and phone calls for simple changes like adding a day to a trip are normal. They made it easy to buy insurance but to process the claim of another companies insurance, AIG, it’s the most friction filled infuriating bit of endless dead end phone calls and forms I have ever experienced. I highly recommend not buying the insurance. Good luck to you if you need to make a change to anything purchased through Expedia.
Review by MartinArgo on Travelocity Hotels & Flights.