PLEASE DO NOT use them they will steal from you – Rent the Runway (RTR) Review

I was so disappointed with this company and app. If I could give them zero stars I would. They charged me more than $500 for purchase of two items that I RETURNED to them. When contacting billing and customer service they only offered a RTR credit of $150 where I would have to purchase something else. Understandable to pay a late fee for an item but to be CHARGED the price of an item when they have confirmed it in their warehouse is baffling to me. I would have kept the items that I apparently PAID FOR. Now they are renting out these items at my expense. I don’t know how this company is being run. They look for any opportunity to scam you out of money and just shrug their shoulders.
Review by McHGEM on Rent the Runway (RTR).