Returns system is horrible – Rent the Runway (RTR) Review

I’ve been a member for six years and was very happy with the service until the recent system switch. The return system is backed up several days and they send “overdue” and “suspended account” messages even days after UPS has returned my items to them (I have checked using the UPS tracking number). I have also notified them of this issue - several times - with no change. I have checked with other members/friends who have experienced the same problem repeatedly. RTR used to be fabulous. Unfortunately, for the first time, I am considering quitting.
Review by RTR going downhill on Rent the Runway (RTR).