Totally disappointed in RTR – Rent the Runway (RTR) Review

I am a long-term member of RTR. I preordered a dress in 2 sizes to wear to the Tony Awards ceremony on 9/26. I scheduled pick-up at the flagship location on 15th street in NYC. I arrived Saturday morning, 9/25 only to discover the the store was CLOSED ON SATURDAY! There was no mention of this when I ordered my dress nor in the confirmation e-mail. Chatting on line was not in service. I was able to call the main number and a very courteous representative told me the store was closed and my dress was inside. I was told there were not other locations in NYC where I could go to rent a dress. I AM LEFT WITHOUT A DRESS FOR THIS VERY SPECIAL EVENT! I EXPECT THE CHARGE TO BE CREDITED TO MY AMERICAN EXPRESS CARD - NOT A CREDIT TO MY RTR ACCOUNT. I am uncertain if I will ever order from RTR again. It has far diminished from its original efficient service operation it once was. Maureen Gibson
Review by Maureen M G on Rent the Runway (RTR).