Terrible operations & customer service – Gilt - Shop Designer Sales Review

I had an item as a Must Have and 2 months later I get an email that I’m being charged for the item and the item is final sale. I have forgotten about it at this point, checked the information and it had my old address as shipping address, I called Gilt 30 minutes after the getting the notification via email asking to change the address and was told they can’t do anything besides putting in a ticket. Got an email the next day saying they were unable to change the address and the package was shipped to the old address. It was a $900 item shipped to an old address, let’s see where it gets but Gilt was unable to help me with anything on this.
Review by Alina747474 on Gilt - Shop Designer Sales.