Gift Cards are a hassle – BJ’s Mobile App Review

My friends and I frequent BJs often and took advantage of their Black Friday/Cyber Monday deal on gift cards. The e-gift cards have been a major pain. There is no option to load and store the funds via the app (Why? I have no idea!), so we have to enter the gift card number and pin every time. The last visit, I had plenty of fund left on the card but the app would let me leave a tip. After ten mins of trying, our bartender opted to take my phone and try via the register. Add to that, we couldn’t use the cards when placing a curbside order. We have to go inside to pick up the food and pay. First world problem, I know - but when other restaurants have figured it out and set a standard, it makes BJs “the last kid picked for dodgeball.” Why so many hurdles to use their gift card?? No need to re-create the wheel BJs. Other restaurant apps are simpler, efficient, and user friendly (eg Starbucks). Follow their lead!
Review by Roberts44 on BJ’s Mobile App.