App is not functional – MyQuest for Patients Review

This app used to work for me a few years ago, but in the past year has become completely non functional. I can’t see new results unless I verify my identity, and when I type in my last 4 SSN digits (correctly, double checked, repeated multiple times) it says I’m wrong. I think I know my SSN. Clearly the Quest app is wrong. Please fix your app or stop claiming that patients are able to access their own results, if this in reality is impossible. I haven’t heard from customer service either; I guess that Quest online service is non existent also.
Review by KH RN on MyQuest for Patients.