App is misleading – BJ’s Mobile App Review

My App shows I have two $10.00 rewards. But the local BJs won’t honor them. The last receipt even has on it “Redeem Reward, $10.00 reward”. BJ still won’t honor it. What’s the point of the Rewards points anyway? ? Do they want my business? Not sure I want to go back.
Review by Edmond, OK on BJ’s Mobile App.