Non Functional / Worse than prototype – HelloPackage Review

This application is not ready for actual use by people, and has been forced onto communities which have cut deals to get cheaper package management services. Although hello package has invested into the technology in the package room, they have not done a good job on the application and the overall user experience. No direct way to get help, adds to those problems. 1. There was some data issue inside their app that didn’t let me login. I was being able to use the web portal. 2. I would get notifications for a package sometimes, but they won’t show up in the list of pending packages. 3. They don’t allow generating an access code on the app, that’s only on the website. 4. Overall navigation is broken, unintuitive and flaky, looks like someone just tried to jam in the website onto the app. 5. You can’t change the password on the app, and to do forgot password, they render web UI. 6. There could be an easier or better tool outside the mailroom to check into the room. Luxor for example, has a barcode that can be scanned. They also have iPads so they are much easier to use than the pathetic box hello package has deployed.
Review by nikhilgupta91 on HelloPackage.