App and Customer SERVICE – European Wax Center Review

I absolutely LoVe My Wax Specialist! She is amazing and does great work! These past three months the App has not worked properly for me and the level of customer service has severely diminished. I have multiple attempts to get it fixed all of which have been unsuccessful for 3 months. They keep telling it is fixed and clearly is it not as it does not work me. I am a tech savvy person. It has been very frustrating. I have been treated with rudeness and condescending attitude. I have been a customer for 10 years. If it was not for the amazing wax specialists, I would leave.
Review by Anastasia Grey M on European Wax Center.