Love the Service, App Often Disaster – Rent the Runway (RTR) Review

I am reviewing the app, not the company. The app is a consistent problem. There is a significant lag, where my arrived items say ‘in transit’ and I can’t purchase them during a flash sale, or returned items don’t register and I can’t order more clothes in a timely manner. I tried to ‘buy now’ final sale items, and the app stopped working completely - checked my card, no purchase went through after several attempts. I have to sign in every time I want to save or unsave an item. Today I cannot browse items or access those I have liked/saved. I cannot order any items. My app is just blank. I restarted my phone, updated software, deleted and re-downloaded but no change. This happens at least 1-2x/week. Such a shame as it hurts business for a great company that always treats me well when I interact with them directly.
Review by katealgreat on Rent the Runway (RTR).