Better battery life and customer support elsewhere – TrackR - Lost Item Finder Review

Upon opening the brand new product and registering it through the app, two of the three batteries in the three pack were depleted. Only one of the three showed a full battery. I reached out to customer support for a solution, but I did not receive a response. I sent a follow up email after testing the “good” battery by sending a test chime. Unfortunately, after this single test, this battery showed critical low battery as well (it was a full battery before the test). Therefore, all three batteries were depleted upon purchase and opening. They advertise a free battery replacement program, but even this is flawed and unavailable. After reaching out to customer support via email, I did not receive a response until 11 days later. Customer support claimed to “have an error in their customer support system” that resulted in trouble communicating responses. In this email, they suggested to “ignore this message” if my issue has been resolved. I don’t know about you guys, but I’m not aware of any batteries with spontaneous regeneration capabilities. Maybe that’s Elon Musk’s next big invention? They also added in this email to respond again if the issue is unresolved. However, when I emailed customer support again for the third time with the same issue and now completely dead batteries, customer support responded with complete and utter silence again. Like Kanye ignoring Kim, I was ghosted by TrackR. In conclusion, the customer support team earned 1 out of 5 stars. At best, they have an unreliable software system that causes all of their hard work in formulating responses to customer issues to be erased. At worse, they ignore your communications and/or pretend to reach out with no intention of following through with their defective product. The product itself earned 1 out of 5 stars because it becomes purposeless if the product can not hold a charge long enough to actually track any item it is attached to. Beware of purchase.
Review by Lanny M. on TrackR - Lost Item Finder.