Honestly confused at security choices and lack of features – SMCU Mobile from San Mateo Credit Union Review

Why is the app and website separate logins? That's terrible for security and only results in higher risk for getting hacked and accounts getting locked and needing a full customer support reset more frequently. If I could even access my account I might just take my money out and close this account... But I can't because I'm constantly locked out. Also having no face ID login is a little crazy to me at this point. That is standard across almost all other apps I have and use. Not sure why the still have thumb print login when new phones don’t even have a thumb print button anymore.
Review by TKEBTV on SMCU Mobile from San Mateo Credit Union.