Great concept, but had issues – The Changed App Review

I saw this app on Shark Tank, it seemed awesome and I was excited for it. Downloaded it, went through the whole set up process and everything. After a month my loan servicer/provided still wasn’t linked. I messaged support and all they did was walk me through how to connect, which I already know how to do. My federal loans are consolidated, it wouldn’t allow me to pick the 1 loan....it listed every single loan I had, which makes it hard to choose and type in all the correct info. I finally just wanted to cancel my account and get my money out. They canceled my next round-up dispersement which was fine, and said they would provide a way for me to get my money out. Well I still haven’t been able to get my money out and I even had to unlink my bank acct bc it kept taking round-ups and I don’t want to use the app anymore....I just want my money out!!!!! I will use a different app I found.
Review by dball34 on The Changed App.