Disappointed with app, HNR Block, emerald card – MyBlock Review

I’m so disappointed in HNR BLOCK & the EMERALD card. I’ve been calling the 866 & 888 #’s you gave me for over a week! I get only so far and then you hang up on me every time! There is no phone support! I get a human finally at the local office but they can’t help me! I can’t get into your website or app because I don’t have the CVC code for a lost emerald card! I can’t get into the IRS website because I don’t have the bank account number for YOUR bank linked to the emerald card! I have been a loyal HNR Block customer for years! But I think I’m using Turbo Tax next year due to your lack of customer service! I just lost my father in law to Covid19 and I’m severely stressed! Any help would be greatly appreciated and I’d be happy to delete my nasty review!
Review by ldydisdain on MyBlock.