Wonky and unpredictable – Dexcom Follow Review

Ever since the glitch of Thanksgiving 2019 my follow app has never been the same! For some parents this app is their only peace of mind while their child is at school and used to be mine as well, unfortunately I can not rely upon it working properly and if customer service got back to me in response to my correspondence when the server was down on more than the Thanksgiving occasion, I don’t recall it happening. The G5 was more accurate for my son true enough to be reliable but the upgrade to the g6 to communicate with the tslim x2 sounded wonderful. What they don’t tell you is that the system as a whole comes to the user in stages not all at once to be a working system to rely on with your child’s well being for the present. I’m sure that given the perfect introduction it is ideal and helpful but as of lately it’s wonkiness is wearing my patient to zilche! Once you pair the Tandem tslim x2 and the Dexcom g6 any error or problem is directed to Tandem although we order our products from Byram Health Care which is not a joint account either (one handles the transmitter and sensors, and the other is for ordering the pump supplies. After that you are passed off to Tandem much like passing the buck to not get anywhere but further frustrated!) and creates an ordering fiasco in itself frustrating. I’m not unhappy with the products themselves it’s the lack of communication and ignoring of my desperate emails and phone calls that gets me so upset with Diabetes even more so then anything because I can not communicate or negotiate with Diabetes itself so when I can’t get a live person on the phone or return my call it’s difficult for me to be a nice person.
Review by @Kingston on Dexcom Follow.