Love the service but a few suggestions – Rent the Runway (RTR) Review

1) great problem solver. I can stay relevant with styles and also if I fluctuate in my size I don’t have to buy a whole new wardrobe! Amazing. 2) shipping is great but the amount of time it takes between choosing something and returning something to free up a spot is too long, other services that I also utilize have solved this problem with a tracker so they know WHEN you have checked a package into the mail carrier for return, and allow you to mark off what you are returning, immediately freeing up your spaces to order/rent another item. RTR needs to look into this as those outside of larger metro areas don’t have the ability to return to a store to free up a spot sooner. There are times t takes more than a week and a half to return an item, for it to be checked in, allowing me to select another item, and then receive that item. And if it doesn’t fit, or doesn’t look right? It’s a waste of time. 3) this is probably the biggest one I do not understand...you can get an extra spot for around $40...but there are items (especially jewelry) that you can rent on there that are WELL below the value of $40. RTR needs to be sourcing items with a value greater than (IMO) at least $50 to make this worth while, otherwise wouldn’t I just go to a store? It would be cheaper...this is an oversight and granted sometimes you don’t care about the price, you just need that item because it coordinates perfectly with the dress you’ve ordered, one stop shop, basically. But - it is annoying that RTR would charge you $40 or that a spot in your plan is valued at that but they have accessories well below that eating up that space. This needs to be resolved somehow. Maybe code accessories valued under a certain amount as half a spot. And allow people to check out 2 in one spot instead of only one. Or just carry items above the $40 value?? Just my two cents of areas that could really use improvement. Aside from that, I love RTR and will continue to use it but I won’t be ordering items below $40 value when I’m paying at least $40 a spot. I look forward to seeing how the company grows!
Review by Claudia H. on Rent the Runway (RTR).