Awful customer service. Unable to get in touch to cancel subscription. – Bettr Review

I have been trying to get an ongoing subscription (that I thought I cancelled) suspended after being continuously charged $3 per month. I reached out via email and received an automated message saying to reach out via the app. Did that. No response for many days. When I did get a response finally, they said they were out of the office for Thanksgiving...IN MARCH! Afraid I’m going to have to get in touch with my bank about this because I can’t speak to a real person. I just want it cancelled. Super unhappy.
Review by BrynnTho on Bettr.