Can't take video – FLIR ONE Review

Just got a Gen 3 one and am using it with an iPhone XS. There seem to be many things that are in the manual that I'm not seeing. Temp range for example. I've not been asked to create an account to register, and everything seems to be going fine when I record a video, but I can't save them and when I try to view them they only play for a split second. There is also no option to check the firmware. Phone is running 13..3.1
Review by devros on FLIR ONE.