Never works – Mercedes me (USA) Review

I bought this car for my daughter a couple of years ago because I liked the remote start, unlock/lock and tracking feature. It was a main selling point for me and it seems it would almost be a legal issue that they advertise the product and service but it’s only available maybe 10% of the time. For me it was a safety feature as well and I would have purchased another brand if I knew we would not have access to what they said was available on the car. The remote start is not even an option without the app which always shows “system error we’ll be up and running soon. We apologize for the inconvenience”. It’s really hard to believe that, with such a reputable brand, Mercedes would have a great car with such a failure of an app and lack of service for what they sell you at the dealership.
Review by ACG SLG on Mercedes me (USA).