Doesn’t notify you of an active chat – Shopify Inbox Review

I’ve had the app 3 days and had 7 live chats that have went overlooked because I wasn’t notified. No ding, no beep, no ting - nothing. The idea of ‘live chat’ is actual live conversation. If I dong know someone is on there how can I chat with them?
Review by GlitterTees on Shopify Inbox.