TERRIBLE BANKING – Revolut: Send, spend and save Review

I just moved to Europe from the US, so a mobile banking app with multiple currency account options sounded pretty great. I added $10 to the card because I couldn't order a physical card without one, BUT nowhere on the app did it state that I needed my identity verified BEFORE making any monetary transactions. I have an American passport, I have an American driver's license, I have no European paperwork because I just moved here and am waiting for it. How does the app allow you to put in money but refuse to verify you, so you can USE your own money. Customer service number is 100% automated, and the "chat" automated as well. There is NOBODY to contact about this problem, my money is trapped in Revolut, which I no longer want, and I am unable to close the account because I can't verify myself, so I can't transfer the money out to my American bank account!! What a scam!
Review by Savi Sa on Revolut: Send, spend and save.