Much of it is very FRUSTRATING. – DealerSocket Sales Review

I'm using this app on my iPhone X. I'll start off with what I like. I like that you can scan people's DL to put them in the system. That's convenient. But even here I run into problems. I HAVE to flip my phone horizontally in order for me to hit the "Use" button after I take a picture of the front of the ID, or else it's at an inaccessible part of the screen. The VIN scanner is convenient too. But then, I have to hit "Save" which kicks me out of the screen because it thinks I'm done (I'm not), but I have to go BACK to submit to vAuto. Clunky, but ok I'll deal. Oh yeah, forgot to put someone's contact info or accidentally hit a button to proceed to next screen after scanning their ID? FORGET IT. I have to submit their info after the fact as a work note. Then if I want to enter a trade vehicle under them? I can't submit to vAuto if I don't have contact info so I have to walk back to my desk from wherever I'm at to input the contact info from my computer because the app doesn't let me input contact info if I forgot to do it first time around (or if it does, I have yet to figure it out). Trying to search for a client? GOOD LUCK. I think dealer socket on desktop is already unnecessarily bad at bringing you your clients, but the phone app is just horrendous. Trying to navigate your dashboard? HA! It's the sorriest layout I've come across. I'd love to actually feel like I can use this app to get work done that doesn't involve DL scanner or VIN scanner in my phone, but that's ALL I use it for. If I dare use it for anything else, I'm pressing around at a bunch of unnecessary buttons and screens for far too long for me to feel like it's worth it. Just complicated and inconvenient.
Review by DavidAnthonio on DealerSocket Sales.