Good app bad customer service – Keelo - Strength HIIT Workouts Review

I liked using the app during my 3 month trial then it automatically disabled the paid features. I figured my trial was over. Then later that month I noticed they charged my account. When I submitted a ticket to see why I got charged and all my paid features were disabled they blamed it on me saying I was suppose to go back and restore the account... how am I suppose to know that??? Then when I asked for a refund for the month they charged me but had my paid features disabled the rep continued to blame me for their poor user experience. The app itself was good but Not worth the price better workout apps out there for the same price Their support team keeps telling me a “all you have to do is restore a previous purchase ” but how do you expect your users automatically know to do this? Poor user experience bad customer service.
Review by chevellein12s on Keelo - Strength HIIT Workouts.