Seems good until the end – Carvana: Buy/Sell Used Cars Review

My experience. Did credit check, got approved. Spent a lot of time looking at vehicles. Found a highlander I loved and was reasonable price and I could afford. I checked insurance prices and I can also afford that. So I pulled the trigger and made the purchase, set up delivery, went through the entire process. Then it came to a screeching halt slam into a brick wall at a thousand miles an hour. At the very last moment after spending how many hours on this app it all came crashing down. The LAST step for some unknown and idiotic reason, is to verify yourself. Which is a completely unnecessary step because I already sent them my drivers license and got the loan approved. So to verify yourself they ask 3 or 4 different different questions, which apparently are pulled from experian. But guess what? None of the questions apply to me whatsoever. So I answer N/A of course. It says I failed something. Whatever. It asks the question again and I answer truthfully N/A. It says please call us to verify your identity which you already did since you sent us your drivers license and social security info. I call immediately and they are closed. I call early the next morning and I am told “oh we sold that car now. And your locked out of buying a car with us for 6 months because you failed the not applicable questions twice”. Brilliant. Very brilliant. I’ll leave high stars because the app is slick and easy to use. They have an awesome call back system and have great customer services reps. I did feel bad that I seemed upset at them but I was really upset over the ridiculous situation. The last verification questions are 100 % unnecessary and idiotic. But if you feel it’s necessary even though the person has already provided solid proof of ID then it should be the first step not the last. I also feel experian is to blame most and they are crooked as can be, providing false information. Send them away, use a more honest credit reporting company.
Review by chroko29 on Carvana: Buy/Sell Used Cars.