Scaming Taxi driver in Rome Italy – FREENOW - Mobility Super App Review

I order A trip to a restaurant was quoted between €9-€13. The taxi driver which accept the order took us to another route. While we were insisting to go to the destination he kept saying "1 minute" eventually he return us to the right place. Not yet, the most fun part is now, he entered on his phone app €25 and make us go to our phone an accept the request. We were freaking out. We thought we only pay the amount posted before we accept the ride. The driver getting aggressive and make loud commen in Italian. We disagreed to pay that amount. After 15 mins back and forth he reduced it to €15. We had no choice but accept the request. Luckily we used an American Express credit card. The card issuer agreed with my case and refund the trip amount back. If you wanted a smooth trip, go ahead a book an Uber ride. Eventhough Uber only offer Premium/Luxury ride in Rome Italy, it will be much worth the time and experience. NEVER DOWNLOAD THIS APP unless YOU CAN SPEAK THE LOCAL LANGUAGE. Big Thanks to AMEX team for their understanding the frustration of their member especially when we are in a country dont speak their language.
Review by David from Seattle USA on FREENOW - Mobility Super App.