There’s No There There... – Lexus Enform App Suite 2.0 Review

Just got a new 2020 RX350. I’ve driven some version of the RX since 2006, so I know the brand. Bought all the bells and whistles. Overall, it’s a lovely vehicle. Having problems getting the new Enform App Suite to work? Stop trying. The 2020 2.0 version of the Lexus Enform App Suite seems to basically be a shell. There are no apps. You have to use the apps provided by android or iOS on your smart phone. You can also add Alexa or a similar service, but the manufacturer has not added anything extra...And apparently neglected to tell that to the folks in customer support because their scripted, repetitive answers are worthless. The Lexus and Lexus Drivers apps are really just data collection systems that report your driving and maintenance habits in real time. They also organize info on the car’s overall status, and send service reminders. There is no connection between these applications and Lexus Enform 2.0. After 4 or 5 calls to the customer service line yielding no resolution to the Enform problem, I was told to take the car back to the dealership for help. I made an appt. with the technical specialist. He contacted the service support team and got the same scripted, unhelpful responses I did. After trying everything in his own arsenal, he said “ I’m going to call them back.” The person who answered that time (the 6th or 7th “customer service specialist”) said “oh, it’s a 2020? There are no apps to load. She should use Apple CarPlay.” Duh! You would think they might have plastered that message across their employees’ computer screens. Seems to have been poorly executed, with a reduced sense of quality; and shows either complacency, or a complete failure to properly plan and execute the launch of the latest in a very lucrative line. Disappointing to say the least. Especially when I have to waste my time.
Review by Grand10mema on Lexus Enform App Suite 2.0.