Is Luma even operating? – Luma - Surround Wifi Review

The FAQ/Ticket site has been down since spring 2019z. Lumahome.com site went down around 9/2019. Support emails and in-app chat go unanswered. My assumption is there is no one running Luma since it was bought by FirstAlert.
Review by Rain Odell on Luma - Surround Wifi.