Abandoned product? – Luma - Surround Wifi Review

*The Good* WiFi coverage is solid. You can prioritize a device, such as your family Roku/TV. *The Bad* No PPPoE authentication, so if your fiber internet uses this you get to connect Luna to an old router. The security network scan feature is not helpful. If a device has 1,000 entries, you can’t just dismiss them all. No, you’d have to manually swipe-delete each one. UI-wise, they have No Dark Mode. Small grey text on a white background is hard to read. *The Ugly* I paid for premium support (5$ a month) and ticket requests are often ignored. Cancelled premium. The VPN service doesn’t work. Rather than notify customers, I had to ask why it doesn’t work and was told they are negotiating with service providers to resolve the issue. I wonder how many people think the are in “stealth mode” when they aren’t? Lack of customer communication as to what features work, don’t work now, or have been abandoned. Promised core features that were advertised, like knowing where your kids have been online, were never delivered.
Review by Alaskan Lad on Luma - Surround Wifi.